A phone assistant adapted to every industry
You decide when to activate Kalyvox: after hours, overflow or full-time. Every call becomes a qualified ticket, ready to be handled.
Three ways to switch the assistant on
Same assistant, three operating modes. Most businesses start with the first and widen once they trust it.
After hours only
The assistant takes the line in the evening, at weekends and during closures. It is the cautious setting: nothing changes for your customers during business hours, and you recover the calls that used to hit voicemail.
Overflow
The assistant steps in only when the line is busy or after four or five rings. Your team keeps the calls it can take, and nobody hears a busy tone during a rush.
Always on
The assistant answers every call and transfers to the right person based on the reason. This is the mode for teams rarely free to pick up: job sites, consultations, field work, service hours.
Five call situations handled end to end
These five scenarios cover most inbound calls in a small business, whatever the trade.
The call that lands while you are working
You are with a client, on a job or driving. The assistant answers, qualifies the request and lets you call back at the right moment with the full context instead of a bare number.
The appointment request
The assistant captures the purpose, the time needed and availability, then offers a slot from your connected calendar. You can still confirm sensitive appointments by hand.
The emergency that must reach you now
You define what counts as urgent in your trade. When the assistant detects it, it transfers straight away or sends a priority alert, instead of burying it in the callback list.
Cold calls and out-of-scope requests
Suppliers, services you do not offer, areas you do not cover: the assistant answers, closes politely and either drops the call or flags it as out of scope, your choice.
The out-of-hours call
In the evening and at weekends, the assistant states your real hours, takes the request and passes it to you for the next morning. The caller gets an immediate answer instead of voicemail.
SMEs / Small businesses
The challenge
You're alone or in a small team. Every minute counts, but incoming calls interrupt you during meetings and travel.
The Kalyvox solution
Kalyvox takes over instantly. The assistant qualifies each caller according to your criteria and delivers a structured summary in your dashboard.
Concrete example
"2pm, you're in a client meeting. A prospect calls with an urgent need. Kalyvox qualifies their request, and you find all the info in your dashboard when you return."
Observed results
2 hours saved per day by avoiding unnecessary callbacks
100% of calls handled, even while travelling
Requests qualified and prioritised automatically
Teamwork
The challenge
In a team, multiple people receive the same notifications. Result: requests handled twice, unfollowed calls, and confusion about who's handling what.
The Kalyvox solution
Kalyvox routes notifications based on detected intent. Each team member can assign themselves a ticket to indicate they're handling it.
Concrete example
"A client calls about a technical issue. The support team gets the notification. Julie assigns the ticket to herself: her colleagues see she's handling this request."
Observed results
No more duplicate handling thanks to ticket assignment
Targeted notifications by speciality
Clear visibility on who's handling what
Medical practices
The challenge
Calls overwhelm reception during consultations. The receptionist spends more time on the phone than managing patients present.
The Kalyvox solution
Kalyvox takes calls, identifies emergencies, qualifies appointment requests and answers FAQs (opening hours, exam preparation).
Concrete example
"A patient calls for an urgent appointment. Kalyvox detects the urgency, collects symptoms and alerts you immediately with a complete card."
Observed results
Emergencies identified and escalated as priority
70% of calls handled without involving reception
Patients better directed from the first contact
Law firms & liberal professions
The challenge
Identifying serious cases among exploratory calls. Distinguishing emergencies from simple information requests.
The Kalyvox solution
Kalyvox automatically detects the type of legal need, urgency level and signals of seriousness to prioritise your callbacks.
Concrete example
"A litigant calls about an urgent dispute. Kalyvox detects they already have an ongoing case and an immediate need. High priority in your callback list."
Observed results
Cases qualified with urgency level
Fewer consultations without follow-up
Concrete needs identified vs simple enquiries
Sync your calendar, book appointments during the call
Connect your Google Calendar: the phone assistant checks your real-time availability, offers time slots and confirms the appointment — no callback needed.
Calendar sync
Connect Google Calendar in a few clicks. Existing events are taken into account, so double bookings never happen.
Live slot suggestions
During the call, the assistant reads your real availability and offers the next slots that fit your opening hours and service durations.
Your rules, your limits
Appointment types, durations, minimum notice, allowed windows: you set the frame. Choose firm confirmation or pre-booking pending your approval.
Automatic confirmation
The appointment lands in your calendar, is summarised in the qualified call and your team is notified by email or SMS.
Sample call
"I can offer you Thursday 2:30pm or Friday 9:00am. Does Thursday 2:30pm work? Great, it is booked — you will get a confirmation by text."
And everything flows back into your tools
The appointment lands in your calendar, the request in your CRM, and your call statistics are available inside ChatGPT.
Ready to transform your call management?
Whatever your business, Kalyvox adapts to your needs. Try it free for 7 days.
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