Answered in under two seconds
The assistant picks up on the first ring, including when several people call at once. No caller hears a busy tone or hold music.
Features
From incoming call to the right next step
Kalyvox answers, understands the request, asks the useful questions and follows your rules: transfer, booking, answer or structured follow-up.
During the call
What happens during a call, step by step
Every inbound call follows the same sequence. Here is exactly what the assistant does, from the first ring to the card you receive.
Greeting in your company's name
It reads the greeting you wrote, in the voice you chose. The caller knows immediately who they reached.
Reason for the call
The first question is about why they are calling. That reason drives everything after it: which questions follow, the priority level, and who gets notified.
Collecting what matters
The assistant asks your questions in order, repeats back what it understood and has names and numbers spelled out, so nothing is mistyped.
Transfer or booking
When the reason calls for it, the call is transferred to the right person. Otherwise the assistant offers a slot from your calendar or promises a callback within the window you set.
Card delivered within the minute
You get a structured ticket with the reason, contact details, summary, full transcript and priority level by notification, email or text.
After the call
The context is already where your team needs it.
Summary, intent, priority and next action stay together instead of being scattered across notes and inboxes.
Structured summary Intent & priority Next action ready
Understand and qualify during the call
Each call reason can have its own questions and rules. Kalyvox keeps the useful context needed to determine the next step.
Intent detection
Automatically identifies call reasons: urgent request, new project, simple enquiry, complaint.
Information extraction
Collects the information configured for that call reason: contact details, address, reference, availability or other useful data.
Automatic prioritisation
Applies the priority defined by your rules using the call reason and information collected.
AI summary
Generates an instant summary of each call with key takeaways.
Full transcript
Keeps the full history of each conversation for later review.
Dynamic questions
Adapts to call context to ask the right questions at the right time.
After the call: context and follow-up
Review handled calls, their reason, summary and useful details without replaying voicemail to reconstruct the request.
Advanced filters
Search and filter tickets by status, priority, intent or period.
Real-time statistics
Track available call volumes and indicators to understand how incoming calls are being handled.
Multi-user
Manage your team with roles and permissions adapted to each profile.
Notifications
Receive an instant email for each qualified call. Your team can assign tickets.
Data export
Export your data in CSV format for reporting and analysis.
Your rules, not a generic script
Define call reasons, questions and expected outcomes so Kalyvox follows the way your business actually works.
Greeting and conversation
Configure the assistant identity, greeting and instructions that constrain its responses.
Custom intents
Create call reasons that match your real traffic: quote, urgent issue, booking, support or something else.
Business information
Kalyvox answers from the business information you provide, such as opening hours, services or service conditions.
Rule-based transfers
The AI transfers the call to the right team member based on context and your predefined rules.
Quick setup
Configure your first workflows, test them by phone and refine them before expanding live coverage.
Integrations
And everything flows back into your tools
The appointment lands in your calendar, the request in your CRM, and your call statistics are available inside ChatGPT.
Step 1You receive a callA customer calls with a request, a booking or an urgent issue.
KalyvoxKalyvox answersIt understands the request, captures useful details and prepares the next action.
Security & Compliance
Your data and your clients' data are protected to the highest standards.
European hosting
Your data is hosted in France and Europe for optimal latency.
GDPR compliant
Full compliance with the General Data Protection Regulation.
Encrypted data
End-to-end encryption for all communications and stored data.
Deletion on request
Exercise your right to be forgotten: complete data deletion on simple request.
Operational impact
The invisible work becomes measurable
coverage when your call setup routes traffic to Kalyvox
supported call languages
free trial, no credit card required
Responsible AI
What the assistant does not do
Worth knowing before you try it: these are the product's deliberate limits.
It does not improvise
The assistant shares only what you entered. On a question outside that scope it says so and passes the request on, rather than inventing an answer.
It does not replace professional advice
No medical, legal or technical advice is given over the phone. Those requests are always routed back to you.
It does not call on your behalf
The assistant handles inbound calls. It does no outbound prospecting and runs no automated calling campaigns.
It does not hide what it is
If the caller asks whether they are speaking to a human, the assistant answers honestly and offers a callback or a transfer.
Frequently asked questions
Common questions about how it works
Do we have to change our phone number?
No. You keep your current line and forward it to the number provided. Forwarding can be permanent, or triggered only after a few rings or when the line is busy.
How long does setup take?
About fifteen minutes to describe your business, hours, qualifying questions and who receives notifications. The assistant is live the same day.
Can it handle several calls at once?
Yes, with no practical limit on simultaneous calls. That is the main difference with a human front desk or voicemail: nobody waits, nobody hits a busy line.
What if the caller insists on speaking to a person?
You set a transfer rule per reason for calling. If no transfer is possible at that moment, the assistant says so, takes the request and sends it to you as priority.
Are conversations kept?
Every call produces a transcript you can read in the dashboard. You choose how long it is kept and can request deletion at any time.
Can we test it before committing?
Yes. You can call your own assistant as soon as setup is done, during the free trial, with no card required.
Start with Kalyvox
Test Kalyvox on real calls
Configure a few call reasons, run test calls and then decide which live calls you want Kalyvox to handle.
No credit card No commitment 7-day free trial